Refund policy

Return & Refund Policy

Libaas by Zynath

At Libaas by Zynath, we want you to love every purchase you make. We carefully check each product before shipping to ensure you receive high-quality ethnic wear. However, if you face any issue with your order, we are here to help.

Returns & Exchange Eligibility

We accept returns or exchanges under the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, and accessories must be intact.

  • The return request must be raised within 7 days of receiving your order.

  • Products showing signs of use, damage, alteration, or washing will not be accepted.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Products that have been worn, washed, or altered

  • Items damaged due to customer handling

  • Customized or made-to-order products

  • Items purchased during special clearance or final sale offers (if applicable)

Damaged, Defective, or Wrong Products

If you receive a damaged product, defective item, or an incorrect product, please contact us within 48 hours of delivery with:

  • Order details

  • Clear images/videos of the product and packaging

  • A description of the issue

After verification, we will assist you with a suitable resolution, including replacement or refund where applicable.

Return Process

To request a return or exchange:

  1. Contact our customer support team with your order number and reason for return.

  2. Our team will review your request and provide further instructions.

  3. Once the product is received and inspected, we will process your exchange or refund according to the applicable terms.

Refund Policy

Once your returned product is received and approved:

  • Refunds will be processed within 5–7 business days.

  • The refund will be issued to the original payment method used for the purchase.

  • Shipping charges (if applicable) are non-refundable unless the product received was damaged, defective, or incorrect.

Exchange Policy

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative solution or refund as applicable.

Shipping Responsibility

Customers are responsible for ensuring the correct shipping details are provided at the time of purchase. Libaas by Zynath is not responsible for delays caused by incorrect addresses, courier issues, or circumstances beyond our control.

Order Cancellation

Order cancellation requests must be made as soon as possible after placing the order. Once an order has been shipped, cancellation may not be possible.

Customer Support

For any return, exchange, or refund-related queries, please contact us:

Libaas by Zynath
Email: support@libaasbyzynath.com
Phone/WhatsApp: 9136618986

Our Commitment

At Libaas by Zynath, your satisfaction is our priority. We are committed to providing beautiful, high-quality ethnic wear and ensuring a smooth and reliable shopping experience for every customer.

Thank you for choosing Libaas by Zynath.